Last Updated: October 11, 2016 12:39:10 PM PDT
Find answers to frequently asked questions about the Link Family.
How can I access Link Family services quickly?
You can access Link Family pages via the following Web addresses:
How can I get access to use these services?
I try to sign in to a Link service, but get a login error. I know my password is right. What's wrong?
Some problems and solutions, listed in order of likelihood:
The password entry is case sensitive. Make sure your Caps Lock is not on. Also check the Num Lock if you are entering numbers with the keypad.
Depending on your access rights, your password and User ID may not allow you to use a particular Link product.
The screen scrape utility that's used to authenticate against mainframe facilities is down or non-operational.
You can reset your password by using the Single Sign-On Password Reset feature.
Why can't I get past the login screen?
Make sure cookies are turned on in your browser:
For Internet Explorer (IE):
- Go to "Tools" in the Menu at the top of the browser
- Highlight "Internet Options"
- Click on the "Security" tab
- Click on the "Internet" icon
- Move the slider to "Medium"
- If there is no slider, click on the "Default Level" button
What are cookies?
Some websites store information in a small text file, called a "cookie," on your hard disk. A cookie contains information about you and your preferences. It can be a record of which pages within a site you visited, to help the site customize the view for you the next time you visit. Only the information that you provide can be stored in a cookie. Allowing a website to create a cookie does not give it access to the rest of your computer.
How can I keep my report from truncating?
Some reports from Link Family services are designed to be printed in landscape format. Others require left and right margins to be set at '0'. Please check your browser page setup and print properties before you print.
How can I get Excel (or another program on my desktop) to open automatically when I download a file?
When downloading data from a report, you may see an "Unknown File Type" box. Click on the "Pick App" button and identify the program you want to use. Once you have selected an application the box should not appear when you download again.
See more detailed directions for downloading on PCs and MACs.
Does FinancialLink let me enter fund and org numbers to find the indexes associated with them? It's easy to enter an index to get fund and org, but what about the reverse?
Yes, it does.
- Click on the Chart of Account button in the left column.
- Go to the Account Index List.
- Enter your search values and press "Submit Form". You can enter a partial index code (at least the first three characters).
How do I run a report on multiple index numbers in FinancialLink?
If I don't have a DSA, who sets up my group identifier?
Somebody is looking at my salary information in the DOPES report. Why is this possible, and what can I do to get them to stop?
We provide necessary information to the campus to manage funds effectively. All Link family sessions are logged. You may use them to approach someone with your concerns.