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How to Manage Contacts and Chat in Skype for Business

Find out how to manage your contacts in Skype for Business and chat (instant message) with users.

Managing your contacts in Skype for Business makes chatting easy:

  • It’s free for UC San Diego employees. If it is not already installed on your computer, you can install it now.
  • It knows your contacts and is already integrated with your Active Directory account.
  • It supports multiple participants (group chat).
  • It lets you share your desktop with others.
  • You can connect with colleagues who don't have Skype by using the Web App.

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Launch Skype for Business

  1. Click the start button and navigate to the Microsoft Office 2013 Folder and select Skype for Business (Mac users: open Applications directory and click on Microsoft Lync).
  2. You should be signed in automatically if you're logged into Active Directory (AD). If not, enter your AD username and password at the sign-in address prompt.

Note: The Office 365 Software Settings website may advise users to manually configure the internal/ external server name. Set the client to Automatic for “Sign in as:” so the server name configuration is not necessary.

Find someone to chat with

  1. To find a contact, use the search field to look up a specific person.
    1. Search by name, email or phone number.

Skype search bar

  1. To Instant Message (IM) or chat with a user you can:
    1. Double click their name to launch a chat window.
    2. Right click the contact and select Send an IM.
    3. Hover the contact’s photo and then click the message icon.

Manage your contacts

Add a single contact

Right-click the contact you want to add and select Add to Contacts List.

Add a contact

Add a distribution list

To add a group of contacts that has been organized into a distribution list:

  1. Search for the distribution list name.
  2. Add the contact as above. This will create a new contact group and add all the members of the list to it.

Note: You can see the members of a distribution list by clicking on the list and choosing to See Contact Card. Click on Members to reveal the member list.

Add distribution list

Remove a contact

Right click the contact you want to remove and select Remove from Contacts List.

Remove contact

Create a new group

Organize your contacts into groups.

  1. Click on the Add a Contact/ Create a Group icon:

Add a group icon

  1. Choose Create a New Group

New group

  1. Once your group is created:
    1. Type in a name for the group.
    2. Drag and drop contacts into the group.

Chat with multiple users (group chat)

Note: With the cloud-based version of Skype for Business, you cannot have a persistent chat room. You can, however, create a group chat:

  1. Double click one of the contacts you want to group message with.
  2. Click on Invite More People button.
  3. Select additional contacts using your contact list or by using the search bar.
  4. Start chatting.

Invite more people

Instant Messaging using Outlook Web Access (OWA)

Step 1: Log in to Outlook Web Access (OWA) at mail.ucsd.edu:

Mac Lync 9

You will automatically be logged into Skype for Business when you sign in.

Step 2: Check your status. Look next to your name:

Mac Lync 10

Step 3: Start the chat.

  • Click the Find Someone link to find the contact you want to Instant Message.
    Mac Lync 11
  • On the top-left of the contact's information, click the Chat link to start an IM session.

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