Help With E-mail

• Verify that your e-mail settings are correct.
• Review documentation on a variety of e-mail programs.

Note: As the first step in solving any type of e-mail problem, always check your settings. Simple misconfigurations in settings often cause e-mail problems.

• Contact the system administrator for your department or the ACT Help Desk to confirm or change your username or password.
• If your e-mail account is on mail.ucsd.edu, you can also visit the ACMS/ ACT Help Desk in person at AP&M 1313 (map), 8 a.m. – 4:30 p.m., weekdays.

• Test to see if you have a working Internet connection by using your Web browser to visit several Web sites.
• Check that your username is lowercase and entered correctly. Do not add anything to your username (e.g., "@ucsd.edu").
• Check the name of your e-mail server.
  • The most common e-mail server for faculty and staff is mail.ucsd.edu, but some departments have their own servers.
  • If you are an undergraduate, check with Academic Computing & Media Services to confirm your account name or server name.

Write down any message that appears during downloading, then contact your system administrator.

An incorrect setting for your outgoing (also called SMTP) server often causes this problem.

• If you are on campus, set your outgoing mail server to smtp.ucsd.edu
• If you are connecting through a non-UCSD Internet provider, see Sending Mail from Non-UCSD Internet Service Providers to determine which outgoing server to use.