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Setting Up Mail on Mac OS 10.6–10.11 for Exchange

Follow these steps to set up Mail for Mac OS X to access your UCSD email account using Exchange.

Before you start

  • Ensure that you have your Active Directory (AD) username and password. Your username is usually the first part of your UCSD email address (before the @ symbol). If you have forgotten your password, you can reset it at adpass.ucsd.edu.
  • You have an Exchange account in the UCSD Campus Exchange Organization.
  • Users who have updated to El Capitan will need to run updates for the OS (until none are available) prior to setup.
  • El Capitan users will need to specify the full domain address, e.g., yourusername@mail.ucsd.edu.

Microsoft Exchange

If your e-mail account has been migrated, change the following in your e-mail client:

  • Username (full and official UCSD e-mail address): username@ucsd.edu
  • Incoming server: outlook.office365.com

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1. Add a new account.

  • Open the Mail application from either the dock or your Applications folder.
  • The Mail Setup window appears if this is the first time you have opened Mail. If you already use Mail, click File, then Add Account.
  • Select Exchange and click on Continue.
  • Enter your Full Name, Email Address and Password in their relevant fields. El Capitan users will need to specify the full domain address, e.g., your username@mail.ucsd.edu.
  • Click Continue or Sign In.
  • If the page summarizing your server information is displayed, click Create and skip to step 4.
  • If "searching for mail servers...." takes more than a minute, click Cancel and then click Continue.
Step 1

2. Enter incoming server information.

  • For Account Type, select Exchange. Some versions of Mac OS X may see Exchange 2007. Note: El Capitan users may not see these screens.
  • Enter a description (such as "UCSD Exchange") in the Description field.
  • Enter mail.ucsd.edu in the Incoming Mail Server field.
  • Enter your AD username and password in the respective fields.
  • Leave boxes checked to set up Address Book contacts and iCal calendars to synchronize your contacts and calendars with the Exchange server. If you don't want to synchronize these items, deselect by clicking each box.
  • Click Continue. If prompted, under Incoming Mail Security, check the Use Secure Sockets Layer (SSL) box.
Step 2

3. Finish mail setup.

  • Mac OS 10.8.x may see additional screen for 'Incoming Mail Security'. Verify 'Use Secure Socket Layer (SSL)' is checked. Press Continue. Note: El Capitan will then ask you to select the apps you want to use with this account and then click Done.
  • Verify your information in the Account Summary window.
  • Click Create.
Step 3

4. Access your Exchange calendar.

  • Open the iCal application from either the dock or your Applications folder.
  • Your server settings were imported during the Mail account creation process. iCal will populate your calendar with Exchange information. This may take some time, depending on the connection speed and number of items in your calendar. Note: Open Calendar in Yosemite & El Capitan

5. Access your Exchange contacts.

  • Open the Address Book application from either the dock or your Applications folder. Note: Called Contacts in Yosemite and El Capitan
  • Your server settings and contacts were imported during the Mail account creation process allowing you to access your Exchange profile and Global Address Book contacts.
    • To access contacts in your Exchange profile, use the brown address book icon with the '@' character and the description you entered while setting up your account.
    • To access contacts in the Exchange Global Address List, use the blue address book icon with the 'i' character and the description you entered while setting up your account.

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