Help With Computers
Last updated
September 23, 2009 3:42:46 PM PDT
A variety of support resources are available to assist every level of computer user at UCSD. Find the resources you need for your computer solutions.
Most UCSD departments provide their own technical support for computers. When you have a problem, you should first try to contact your department's own technical support. In some situations, it may be more efficient to contact central campus resources that provide technical assistance.
Accessing e-mail or the Internet
ACT provides support for e-mail and Internet service from both on and off campus. Call the ACT Help Desk at (858) 534-1853 for assistance. Also, online information can help you with connection problems.
Technical support
ACMS provides technical support to more than 1,800 workstations located in UCSD instructional labs. ACT provides technical support to faculty and staff, and ACMS provides technical support to students.
Recharge services to campus departments
ACMS offers technical support in these areas:
Computer repair and installation
- Computer and printer troubleshooting and repair
- Authorized campus service provider for Apple and IBM
- Warranty repairs
- On-site service
- Computer upgrades and preventive maintenance
- Computer network cable installation and troubleshooting
- Computer network cable management (we'll clean up your cables)
- Microsoft OS sales
Desktop support:
- Configuration, installation and repair of Windows and Macintosh computers
- Server Network Operating System support (local and remote, Windows and Macintosh)
- Software sales and installation (Microsoft, Adobe, Macromedia, SAS, and others)
- Critical systems monitoring with e-mail notification
- Data security including anti-viral software and network backups
- Network software package installation and debugging (including coordination of registrations)
- Software training (one-on-one for selected applications)
- Consulting on hardware and software requirements
