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Services provided by OPA

The Organizational Performance Assessments team has extensive experience in collaborating and supporting units and is available to help departments in the following areas:

  • Consultation and technical assistance with analysis and interpretation of data (i.e., data mining, text analytics)
  • Assistance with translating data and results into actionable initiatives
  • Analysis of quantitative and qualitative data to help managers recognize patterns and identify appropriate strategic indicators
  • Assessment advice and analysis to support strategic decisions
  • Selection and use of tools for gathering process and/or customer data
  • Decisions about research methodologies and formulation of research questions
  • Design and administer surveys (of faculty, staff, students, or customers)
  • Establish benchmarks for improvements and develop performance measures of success
  • Conduct focus groups (of faculty, staff, students, or others) for planning of new programs and to help evaluate and improve existing programs
  • Facilitation of strategic planning meetings and retreats