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TritonEd Known Issues

A description of known TritonEd issues and suggested solutions.

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Assignment Comments and Markups Disappear

Issue: When the grader adds a comment or markup to an assignment (both Mac and PC), the comment or markup disappears. If they make several comments at the same time, the last one (newest comment) disappears.

Solution/Workaround: Make sure the crocodoc "Comments & Markups" frame is opened. Write a comment and click anywhere inside crocodoc frame. The comment is saved and added to "Comments & Markups" list.

Assignment Comments are not Displaying in PDF Download

Issue: Comments left in Feedback to Learner in a TritonEd graded assignment cannot be printed by user.

Solution/Workaround: Enter comments directly on the student's document if a printed record is needed. An update will be available in a future upgrade.

Editing Groups

Issue: A Resource not Found error is observed on attempting to edit a group if the user has opened the group first.

Workaround: Edit the group from the group list, without opening the group first.
  1. In the Control Panel, go to Users and Groups > Groups.
  2. Select the chevron next to the group name.
  3. Select Edit Group.

Grade Center not loading in Safari

Issue: Grade Center does not load in Safari.

Workaround: Safari is not compatible with the current Grade Center. Use Google Chrome or Mozilla Firefox for grading purposes. See Article No: 000041804.

Macintosh's Missing Scroll Bar

Issue: On a Mac, there is no horizontal scroll bar in the Grade Center. The grader cannot scroll to the right to see newly added grade columns.

Solution: Enable scroll bars in System Preferences.
  1. Open System Preferences, either from the Dock or from the Apple menu.
  2. Select General.
  3. Locate the Show Scroll Bars options and select Always.

Reconcile Grades Icon

Issue: After reconciling an assignment, the "Needs Reconciliation" icon still appears in the instructor's Grade Center along with the final grade.

No Solution: There is no current solution or workaround. This is a known issue with Blackboard to be resolved in a future release. See Article No: 000041252.

Reordering Items [reported 9/18/17]

Issue: Using a Google Chrome browser, reordering items in a content area or in the gradecenter column organization area fails.

Workaround: Disable extensions in Chrome or use an incognito (private) Chrome browser.

Rubric Grade Not Saved

Issue: Grades entered on a rubric are not saved/not visible from View Grade Details > View Rubric.

Solution/Workaround: Go directly to the student's assignment and open the rubric from there. See Article No: 00036042.

Turnitin Submission asking for Google login

Issue: When submitting a Turnitin Assignment using a Chrome browser, the student is directed to a Google login page. After logging in, the page is blank.

Solution/Workaround: Use a different browser (Firefox/Safari) or use an incognito Chrome browser when submitting a Turnitin assignment.

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