How to Use ADA Transport

1. Contact the appropriate agency for instructions on how to validate your disabled status.
   • Faculty and staff: Accommodation Counseling and Consulting Services
   • Students: Office for Students with Disabilities
2. Receive your login ID via e-mail (if approved). The ADA Transport office communicates with customers electronically, so provide an e-mail account that you check frequently.

Access to ADA Transport is reserved for people with limited mobility. If you are not approved, alternatives include using the free campus shuttle system or parking with disabled person placards.

If your disability lasted longer than expected, contact the relevant agency above to resubmit medical documentation.

Rides are available 7:10 a.m. – 8:10 p.m. weekdays during academic quarters. Service ends at 5 p.m. during summer.

Request service to and from class, the Office for Students with Disabilities, Student Health Services, and Thornton Hospital. Service is not provided off-campus or for personal errands.

• For trips a day or more in advance, use the online reservation service.
  • Reserve a single or recurring pickup time. Rides are reserved on a first-come, first-served basis, so you may have to choose a pickup time that's earlier or later than your first choice.

• For same-day service only, call ADA Transport, (858) 822-2603, 7 a.m. – 5:30 p.m. weekdays, at least 30 minutes in advance. Same-day trips can be scheduled as long as a driver is available and your request doesn’t interfere with scheduled rides.

• To change a scheduled pickup, call ADA Transport, (858) 822-2603, at least 30 minutes in advance. Same-day trips can be rescheduled as long as a driver is available and your request doesn’t interfere with scheduled rides.
• To cancel a ride, call ADA Transport, (858) 822-2603, as early as possible, but at least 30 minutes in advance.
• If an unexpected condition will cause you to be late or miss your pickup — for example, you are unable to find parking near your scheduled stop — call ADA Transport and explain. As long as the change doesn’t disrupt the driver's ability to pick up the next passenger, you can arrange a different campus pickup location.

• It’s your responsibility to be at your pickup location at the scheduled time. Drivers wait no longer than 5 minutes.
• Provide a cell phone number and carry it when a ride is scheduled so you can be notified of changes or delays.
• Drivers will assist you out of the vehicle. If you need assistance getting to a specific room or floor, you must make your own arrangements.
• If you miss a ride without canceling, your transportation services will be suspended until you contact ADA Transport and request to be reinstated.
  • If you do not request reinstatement within a week of the missed ride, ADA Transport will permanently cancel your transportation services.
  • If you miss 4 rides, ADA Transport will permanently cancel your transportation services, unless you are reinstated by the Office for Students with Disabilities or Accommodation Counseling and Consulting Services (faculty and staff).