How to Request Copier Repairs

Follow the steps below if your copier isn't working.

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1. Try to resolve the problem yourself.

• Read How to Respond to Copier and Card Reader Error Codes.

2. If you can't resolve the problem, gather information about the copier before calling Imprints.

• Find the copier number. It is a 4-digit number on a colored Imprints sticker located on the front of the copier.
• Identify the problem as best you can, including any error codes displayed on the screen.
• Have a contact name and phone number ready.

3. Contact Imprints Help Desk.

• Call (858) 534-2377 and speak with a customer service representative weekdays, 8 a.m. – 4:30 p.m.
• After hours or on the weekend, leave a voice mail message. Remember to include the copier number, a description of the problem, and a contact name and phone number. Contact will be made the next business morning.
• You can also request service online using our Maintenance Request Form.

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Facilities & Services

Copy Machines

• Copier Agreements
• Request a Copier
• Copier Rates
• Copy Paper & Supplies
• Operator Training & Copier Manuals
• Billing Options
• Copier Meter Reading
• How to Request Repairs
• Copier & Card Reader Error Codes