How to Respond to Copier and Card Reader Error Codes (Imprints)

The wrench symbol is usually accompanied by a code found on the panel where the copy count is displayed. This code can signify a simple paper jam.

• If the problem isn't a paper jam, check the error codes associated with the models listed below.
• If you can't resolve the problem, request technical assistance in one of the following ways:
  • Note the code and submit a Maintenance Request Form.
  • Note the code and call the Imprints Help Desk, (858) 534-2377.

You can usually clear these Di450 error codes by performing the recommended action:

• 143F: Open and close the front panel to reset the machine and clear this false ADF code.
• COF33: Open and close the front panel to reset the machine, then press the toner replenisher key.
• CO900: Ensure that the correct size paper is in the paper drawer.
• 13XXX: Open and close the front panel to reset the machine. (This also applies to Di550 copiers.)

You can usually clear these EP4000 error codes by performing the recommended action:

• COO70: Replace toner.
• CO200: Open and close the front panel to reset the machine.
• Cob19: Indicates staple jam.
• Cob31: Pull sorter away from copier to reset the machine.

You can usually clear these EP6000 error codes by performing the recommended action:

• COOO: Indicates a paper jam in fuser. Open clam shell and check for paper.
• CO072: Indicates toner was added. Open and close the front panel to reset the machine.

Record the 11-digit number shown on the display on the add/ delete form (PDF) to add copy authorization to this card. Call (858) 534-2534 for assistance.

This is a result of one of the following situations:

• The index number was entered incorrectly. Try entering again.
• The index number is not authorized on your card. Contact your financial manager to have the index number authorization added to your card, using the add/ delete form (PDF).