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Color Equipment Agreements Between Imprints and Departments

Departments share responsibility with Imprints for the operation and maintenance of Imprints equipment placed in their areas.

This page applies to color equipment only. Also see B&W Copier Agreements.

Imprints services included in this agreement:

  • Toner, staples and service are provided as part of a per-copy rate. Beware of scams offering toner or other supplies. (See details on how to identify a scam.) 
  • Phone-in help desk assistance and on-site equipment service and maintenance. 
  • Training on copier/walkup features as needed
  • One professional key operator training for all the machine and network features is provided on all console, not desktop, multifunctional machines. Training is provided once at installation at no charge. You can request additional training sessions for an extra charge.

Departments are responsible for:

  • Loading department-provided paper
  • Replacing toner and drum cartridges and waste containers
  • Installing staples, if machine is equipped with a stapler
  • Ordering supplies through Imprints
  • Reporting meter reading each month
  • Clearing paper jams and handling minor operational problems
  • Assigning a key operator and informing Imprints help desk, (858) 534-2377, when changes occur
  • Notifying Imprints when the machine needs to be moved or picked up
  • Ordering paper through Marketplace, or other source (Imprints recommends 28-pound paper)

You can order service and supplies for your machine in three ways:

  • Call the help desk, (858) 534-2377.
  • Email supplies_repairs@ucsd.edu.
  • Use our online forms.
    • For service requests, use the second form under department copiers.
    • For supply orders, use the third form under department copiers.