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How to Respond to Indoor Floods

Click the links below to learn about the roles of individuals and units who respond to indoor floods.

Note: If the flood occurs in one of the following areas, call one of the numbers provided below:

  • Hillcrest Medical Center: Facilities Engineering Help Desk, (619) 543-6454
  • Student Housing: Housing Maintenance, (858) 534-2600
  • Thornton Hospital: Facilities Engineering Help Desk, (858) 657-6400

If a flood occurs in a laboratory or raises safety concerns, call 534-HELP (534-4357). Campus Police will dispatch an Environment, Health & Safety (EH&S) professional.

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Department

  • Establishes an emergency contact list
  • Sends the list to Facilities Management Service Desk, where it will be kept on file
  • Distributes the list to all department staff
  • Updates and re-sends the list regularly
  • Files a flood claim with Risk Management.

Person reporting the flood

  • Calls the Facilities Management help desk, (858) 534-2930
  • Notifies their department's emergency contact

If a flood occurs in a laboratory or raises safety concerns, call (858) 534-HELP (534-4357). Campus Police will dispatch an Environment, Health & Safety (EH&S) professional.

Emergency response staff

  • Isolates the flood source and secures the affected area
  • If necessary, turns off the water to the building
  • Serves as liaison among key emergency responders

If the flood occurs in a lab or involves gray water (overflow from machines, pumps, aquariums, toilet bowls, etc.), EH&S must give clearance before maintenance staff can work in the area.

Facilities Management help desk

  • Refers to the department’s emergency contact list to notify the department safety officer responsible for the flooded area
  • Contacts a Facilities Management project manager to arrange for an outside contractor to perform flood remediation (if a project manager can't be reached, the help desk calls the flood service contractor)
  • Contacts EH&S Risk Management, (858) 534-2454, within 48 hours and before damaged or destroyed equipment has been disposed of

Facilities Management project manager

  • Works with the department's emergency contact to repair and return the flooded area to service
  • Communicates with all parties involved to develop and implement a plan to restore the damaged area
  • Coordinates maintenance and construction activities to ensure timely completion of work
  • Provides regular status reports to the department emergency contact, who shares information with building occupants

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