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Express Order: Prudential Overall Supply and American Linen

Last updated October 19, 2009 8:40:41 AM PDT
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Use this step-by-step guide to place Express Orders for laundry and linen services with Prudential Overall Supply and American Linen (formerly Steiner Corporation).

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1. Establish an account with Prudential or American Linen (formerly Steiner Corporation).

  • Call Prudential, (760) 727-7163, or American Linen, (619) 234-7291, and provide the following:
    • Department name
    • Your name
    • Your telephone number
    • Delivery day and frequency
    • Special instructions, such as customized names on garments
    • Period of performance
    • Delivery address
    • Buyer code
    • Index for standing order
  • Ask for the Express Order account number. This number will be used for future inquiries.

Note: Once you establish the account, your order will remain in effect until the period of performance has been reached or until you cancel it.

2. Make changes to your standing account, if necessary.

  • Call Prudential, (760) 727-7163, or American Linen (formerly Steiner Corporation), (619) 234-7291, to change any order criteria.

3. Review the delivery slips.

  • When using laundry services, match the delivery slips with the actual delivery. If there are discrepancies or damaged items, contact Prudential or American Linen.

4. Reconcile statements.

  • Access statements online.
  • Match the statement with your packing slips.
  • Contact Prudential or American Linen (formerly Steiner Corporation) directly to report any billing discrepancies.

Note: Express Order transactions may also be accessed from the operating ledger in FinancialLink by clicking on the statement number in the Doc. Ref. column.

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If you have questions, Terri Hawley, (858) 534-8534; the Prudential Overall Supply representative, (760) 727-7163; or the American Linen (formerly Steiner Corporation) representative, (619) 234-7291.