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EIS Program: How to request service

Find out how to request service for your equipment in the Equipment Insurance Savings (EIS) Program.

The Equipment Insurance Savings Program provides insurance coverage for maintenance of your equipment. The service is performed by either the manufacturer or a qualified third party. You have two options:

  1. Request the program administrator, The Remi Group, to contact the service provider on your behalf (The Remi Group does not perform any service.)
  2. Contact the service provider directly

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Option 1: Contacting Remi Dispatch

Call Remi Dispatch at (866) 296-4847 and provide the following information:

  • Your information:
    • Your name
    • Your location
    • Phone number and email
  • Information regarding the equipment
    • Serial number or Remi asset tag number
    • Reason for service call
    • The contact person for the equipment, if different from the caller

If Remi dispatchers are busy or service is requested outside of business yours (Weekdays, 5:30 a.m. - 5:00 p.m.), leave a voicemail with the requested information. For emergency services outside of business hours, press 1 to request a service representative to contact you shortly.

If you need service on IT or network equipment, contact The Remi dispatch service to arrange for service

Remi Dispatch will follow up your call by:

  • Contacting your preferred service provider to arrange for service
  • Providing you with a reference number, and an e-mail with a partially completed Remi Service report to you as confirmation of the service request.
  • The Remi Group will provide the required documentation to the service provider.

Please call the Remi Dispatch Center at (866) 296-4847 if the technician is late or you have any other issues with the service provider.

When the technician arrives:

  1. Request an estimate of the work.
  2. If the amount exceeds $7,500, request the technician to contact The Remi Group at (866) 296-4847 to coordinate the repairs with Remi's engineering group.
  3. Sign the Service Report (either the service provider's or Remi's) when the work has been completed.

Authorize The Remi Group to pay the service provider:

  • Send the completed service report promptly to The Remi Group at Fax number (866) 388-9806 or email a scanned copy to remidispatch@theremigroup.com
  • The service provider is to send the invoice to The Remi Group for payment. 
    • If you receive the invoice in error, forward it to eisp@ucsd.edu at UCSD Procurement & Contracts Department to or MC #0914.
  • You can monitor the invoice payment status via RemiOnLine.

Option 2: Contacting the service provider directly

In most cases you will be able to choose which service provider you would like to use. and to contact them directly. (Use this option for IT products)

To arrange for the service directly:

  1. Call the service department of the service provider to arrange for service.
  2. Identify the equipment by manufacturer, model number and name, and serial number.
  3. Inform the service provider that the equipment is covered by The Remi Group.
  4. If the service provider requires documentation, provide them with the PO#.
  5. If they require further documentation, contact The Remi Group Dispatch at 866.296-4847 and follow the instructions for Option 2 below.

When the technician arrives:

  1. Request an estimate of the work.
  2. If the amount exceeds $7,500, request the technician to contact The Remi Group at (866) 296-4847 to coordinate the repairs with Remi's engineering group.
  3. Sign the Service Report (either the service provider's or Remi's) when the work has been completed. 
  • Send the completed service report promptly to The Remi Group at Fax number (866) 388-9806 or email a scanned copy to remidispatch@theremigroup.com
  • The service provider is to send the invoice to The Remi Group for payment. 
    • If you receive the invoice in error, forward it to The Remi Group at UCSD@theremigroup.com
  • You can monitor the invoice payment status via RemiOnLine. 

Authorize The Remi Gropu to pay the service provider:

  • Fax the completed service report promptly to The Remi Group at (866) 388-9806 or email a scanned copy to remidispatch@theremigroup.com
  • The service provider will send the invoice to The Remi Group for payment. 
    • If you receive the invoice in error, forward it to The Remi Group at UCSD@theremigroup.com
  • You can monitor the invoice payment status via RemiOnLine.

Use the Online system to monitor payment for service

RemiOnLine is an online tool provided by the EIS Program Administrator, The Remi Group. The system provides an easy method for:

  • Monitoring the coverage and renewal dates for all your equipment covered under the EIS Program
  • Tracking the number of preventative maintenances available under the program and the remaining balance
  • Monitoring the payment status of any invoices

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