Equipment Insurance Savings (EIS) Program FAQ

The EIS Program is brought to you by Procurement and Contracts and Risk Management to save 25% on equipment service agreements.

• 25% Savings on equipment maintenance and repair agreements
• Choice of which company will perform the maintenance and repairs.
• Online Equipment Management Tool to keep track of services performed

This program is being implemented across the entire UC System.

By pooling the risk of costly repairs, the UC System can realize substantial savings.

The Remi Group administers the program.  Note that the Remi Group does not provide any of the maintenance services.

You choose who performs the maintenance and repairs except for IT products.  It can be the manufacturer or any other company.  In addition, The Remi Group may also find a qualified service provider.  If the Remi service provider costs less than the provider you choose, you may be responsible for paying the difference.

Most manufacturer agreements contract with third party service providers.  REMI has also selected a third party provider.

UCOP has developed the program to reduce the high cost of equipment maintenance agreements for the UC System  and has selected The Remi Group to administer the program.

The EIS Program covers agreements for repairs on electronic equipment.  It does not cover agreements which cover only preventative maintenance or any software components.

The savings for this program are created by spreading the risk of expensive equipment repairs.  Without the repair portion of the agreement, there is no opportunity for savings.

Equipment failure can result in an unplanned costly repair expense as well as unnecessary downtime.   A service agreement allows a department to fix the cost for maintenance and repairs up front.

By leveraging equipment across the UC System, the risk of a costly repair can be spread across more equipment, thus lowering the cost for everyone.

Primarily electronic equipment, including the following examples.  Agreements that only cover software can not be covered.

•   Laboratory/Medical
  •  Centrifuges
  •  Chromatographs
  •  Freezers/Refrigerators
  •  HPLC
  •  Mass Spectrometers
  •  Microscopes
  •  Ultrasounds
• Information Technology
  •  CD/DVD Juke Boxes
  •  Hubs/Switches
  •  Multiplexors
  •  PC’s & Peripherals
  •  Routers
  •  Servers
  •  Tape Drives
• General Office
  •  Automated Filing Systems
  •  Collating Machines
  •  Dictation Equipment
  •  Endorsers
  •  Fax Machines
  •  Microfiche & Microfilmers
  •  Plotters
  •  Printers
  •  Shredders
  •  Time Clocks
  •  Typewriters
  •  Word Processing Equipment
• Security
  •  Alarm Systems
  •  Card Access Systems
  •  Vaults & Safes
  •  Video Surveillance Systems
• Communication
  •  Audio/Visual Systems
  •  Intercoms
  •  Pagers
  •  Paging Systems
  •  Radios
  •  Telephone Switches
  •  Telephone Systems
  •  Voice Mail Systems

Send an email to The Remi Group at UCSD@theremigroup.com and include one of the following:

• A recent quote
• The current Equipment Maintenance Agreement

If neither is available, fill out the EIS Program Quote Request Form (Excel).  List as many pieces of equipment as you would like.

Follow the instructions to fill out the iRequest form Equipment Maintenance Service Agreement in Marketplace.

Yes, you can contact your service provider directly to arrange for service.

However, if you would like to have The Remi Group handle the details of the paperwork and payment, you may wish to contact the Remi dispatch at 866-296-4847.

Yes.  The program can start at any time and be for a specified amount of time.  In addition, equipment can be removed at any time.

No.  The only payment made to The Remi Group is for the agreement through your Marketplace PO.  All subsequent service is paid for by The Remi Group to whoever provides the service.

Remi Online is an online tool to track equipment maintenance.  All equipment under the program will be listed with information about all maintenance and repairs.