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How to Respond to a Complaint or Grievance

Managers and supervisors should follow prescribed steps when responding to a complaint or grievance. The steps below are general guidelines.

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1. If a complaint or grievance that concerns your department has been filed, you will receive a notice from Labor Relations.

If you receive a notice, consult with Labor Relations, (858) 534-2810, regarding your response.

2. Contact Labor Relations before you meet with a union representative about a complaint or grievance.

Consult with Labor Relations before scheduling a meeting or having contact with the employee's representative.

3. If the employee appeals the first response to the grievance, you may be required to attend a meeting.

If you are required to attend a meeting about a complaint or grievance, Labor Relations will notify you of the date, time, and location.

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Notice: The information on this page summarizes provisions of university policies and/or collective bargaining agreements. Refer to the Personnel Policies for Staff Members (PPSM) and local implementing procedures or applicable collective bargaining agreement for full text of referenced information.