| System |
Availability |
Total Daily Hours |
| Telephone System |
Continuous |
24 hours |
| Campus Network |
Continuous |
24 hours |
| ISIS Online |
7 a.m.- midnight |
17 hours (Notes 2, 5) |
| IFIS Online |
6 a.m.- midnight |
18 hours (Notes 2, 3, 5) |
| PPS Online |
7 a.m. - 7 p.m.
Unavailable Sunday |
12 hours (Note 4) |
| DataLink |
Continuous |
24 hours (Note 6) |
| EmployeeLink |
2 a.m. - 8 p.m. |
18 hours not in payroll cycles (Note 2) |
| 7 a.m. - 8 p.m. |
13 hours during payroll cycles (Note 4) |
| Continuous |
24 hours (Note 6) |
| FinancialLink |
Continuous |
24 hours (Note 6) |
| 6 a.m. - midnight |
18 hours for transactions (Note 3) |
| TritonLink |
Continuous |
24 hours for public data |
| 7 a.m. - midnight |
17 hours for personal data (Note 2) |
| TravelLink |
7 a.m. - midnight |
17 hours (Note 3) |
| DARWIN |
Continuous |
24 hours (Note 6) |
| SQL-DSE |
Continuous |
24 hours (Note 6 |
| DSE |
Continuous |
24 hours (Notes 2, 5) |
| UNEX |
5 a.m. - 11 p.m. |
18 hours (Note 2) | | |
|
|
| Note 1: The third and fourth weekends of each month are reserved for normal system maintenance between 7 p.m. and 7 a.m. Saturday and Sunday. These hours may be altered as needed. |
| Exceptions:
The second weekend of July and first and second weekends of August are excluded due to fiscal ledger processing.
The fourth weekend of September is excluded due to heavy registration activity. |
(Major system upgrades and emergency maintenances are not restricted to this rule but will be scheduled as required and when time is available. See Note 2.)
|
Note 2: Saturday, Sunday, and holiday hours of availability for general use may be limited due to major upgrades. Normally, this downtime will be scheduled at or after 7 p.m. Some maintenance (e.g. new IFIS releases) will require an application to be unavailable for an entire day or weekend. When maintenance is required and a change is made to the hours of availability, ACT will issue an online broadcast message to give as much advance notice as possible. This broadcast information will also be shown on Scheduled Downtimes. When there's a major change scheduled which will significantly reduce the available hours, we will e-mail or telephone key clients to coordinate the change.
|
Note 3: IFIS monthly ledger processing occurs the first or second weekend of every month; therefore, the first or second Saturday of each month, IFIS will be unavailable. ACT will issue an online broadcast message to give as much advance notice as possible.
|
Note 4: Payroll cycles occur every other Thursday and approximately the fifth working day from the end of the month.
|
Note 5: IFIS DSE and ISIS DSE are unavailable for 10 minutes between midnight and 12:10 a.m. daily.
|
Note 6: The Purchasing database is not available 3 - 7:30 a.m. Other database components may be unavailable for up to two hours each day for maintenance and backup purposes.
|
Note 7: Once or twice a quarter when long batch jobs are scheduled, online hours may be brought down an hour or two earlier than listed. ACT will issue an online broadcast message to give as much advance notice as possible.
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