| Problem |
Action |
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Any problem related to e-mail
Note: As the first step in solving any type of e-mail problem, always check your settings. Simple misconfigurations in settings often cause e-mail problems. |
- Verify that your e-mail settings are correct.
- Review documentation on a variety of e-mail programs. In some cases, the documentation includes tutorials on popular features of specific e-mail programs.
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Problems with username or password |
- Contact the network administrator for your department to confirm or change your username or password.
- If your e-mail account is located on popmail.ucsd.edu, you also have the option of coming into the office of ACS/ ACT Help Desk with your UCSD ID card to have your password reset in person.
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Error message when you try to check your e-mail |
- Test to see if you have a working connection to the Internet by using your Web browser to visit several Web sites.
- Check that your username is correct. Usernames are never longer than eight characters and should always be typed in lower case. Do not add anything to your username (e.g., "@ucsd.edu")
- Check the name of your e-mail server.
- The most common e-mail server for faculty and staff is popmail.ucsd.edu, but some departments have their own servers.
- If you are an undergraduate, check with ACS/ Instructional Computing to confirm your account name or server name.
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Error message during download |
Write down any message that appears during downloading, then contact your system administrator.
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Error message when you try to send e-mail |
An incorrect setting for your outgoing (also called SMTP) server often causes this problem.
- If you are on campus, set your outgoing mail server to smtp.ucsd.edu.
- If you are connecting through a non-UCSD internet connection, check Sending Mail documentation to determine which outgoing (smtp) mail server you should be using.
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"Mailbox drop locked" error message |
This error usually corrects itself in 15 to 30 minutes. If you have been receiving this message more than 30 minutes and your e-mail account is located on popmail.ucsd.edu, contact the ACS Help Desk.
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Getting stuck on one message during download |
A very large message usually causes this problem.
- If your e-mail server is popmail.ucsd.edu, you can try to delete the troublesome message:
- Using your Web browser, go to http://popmail.ucsd.edu.
- Click "List Messages" to see a list of all messages in your account, a message number next to each message, and the message size.
- Note the number of the message that was causing your e-mail program to get stuck.
- Click the Back button on your browser, then click Delete a Troublesome Message.
- Enter the message number at the prompt.
- Check your e-mail again to see if it downloads properly.
- If you have questions about the process above, or are still having problems, contact the ACS Help Desk.
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