Note: This information is for UCSD cell phones only.
I lost my cell phone. What do I do?
Immediately contact your provider and suspend your cellular number to prevent it from being used fraudulently. You then have a few options: - Permanently disconnect your cellular number if it's not on a contract.
- Wait to see if the lost phone turns up.
- Order a new phone to replace the lost one.
What do I do if my cellular phone is not working properly?
- Determine if the problem is with the phone or the battery by replacing the battery.
- Make sure the volume is turned up, the ringer turned on, or the battery is charged.
If these strategies don't work, take your cell phone to a service center for replacement or repair. Sometimes it's best to purchase a new phone, because repair costs can be as high as the cost of a new phone.
How do I get my cellular phone repaired?
The providers are responsible for repairs of defective phones that are still under warranty, so take your phone to a local service center.
How do I disconnect my cellular phone and what do I do with the phone?
To disconnect your cellular number and account, submit a Cell Phone and Service Request Form. If your cell number is still in a contract agreement, there will be an early disconnect fee, usually $150. The phone itself belongs to your department or index that purchased it. It can be kept and reused at a later date, or sent to Surplus Sales. If the phone is damaged or outdated, it can be thrown away, but the battery must be sent to EH&S (Environment, Health and Safety) for disposal.
Can I upgrade or downgrade my rate plan anytime?
Yes, there are no penalties for upgrading or downgrading rate
plans with most providers, except possibly AT&T (formerly Cingular). If you have a contract with AT&T, upgrading or downgrading your rate plan will
renew your contract for one year.
Can I upgrade my phone and keep the same number?
Yes, as long as you remain with the same provider. If you change
providers, your cellular number will change and charges may be
incurred (see Cell Phone Activation and Customer Service Rates).
Questions? Please contact the UCSD Bookstore Computer Center, (858) 534-4291.
|
At Your Service Online
