To view and order furniture products online, please visit these Web sites: Steelcase@Marketplace Preview and BKM@UCSD.

Background: Steelcase, UCSD's contract furniture vendor, works through BKM, a local supplier. BKM participates with Steelcase, the UC system, and UCSD in resolving problems that may arise when ordering furniture.

Types of problems that may arise:

• The Steelcase UC Services Center fails to provide an order confirmation.
• It's difficult to schedule an appointment with a BKM representative.
• A BKM representative often misses or arrives late to appointments.
• You encounter problems with scheduling deliveries or installations.
• It's difficult to connect with your BKM representative by phone.
• The information you have is unclear or insufficient.
• You have questions about the fees you've been charged.
• You're having difficulties returning a product.
• The BKM representative is not acting quickly to resolve problems such as missing parts, damaged furniture, or incorrect installation.

Who to contact: To resolve problems such as those listed above, send an e-mail to:

• BKM UC Response Desk

Send copies of the e-mail to:

• Brant Yancey (byancey@ucsd.edu), UCSD Purchasing
• Deborah Tessier (dtessier@bkmsd.com), BKM
• Howard Weise (dwitting@steelcase.com), Steelcase
• Your own e-mail address, so you have a copy for your records

Always provide the following information on the e-mail:

1. Steelcase UC Services Center Work Order Number
2. UCSD Purchase Order Number

Questions? If you have questions regarding the problem resolution process, please contact Brant Yancey in Purchasing, (858) 534-6721.