Q: How do I get access to your Web site?
A: To get a login ID for the online reservation tool, you must first consult one of the following agencies to validate your disability and determine an eligibility period. To begin the process, please contact the appropriate agency:
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Q: What are your hours of operation?
A: The ADA Transport office is open from 7 a.m. to 5:30 p.m. weekdays. Transportation service is available between 7:10 a.m. and 6:10 p.m.
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Q: What should I do if I missed my ride?
A: If you miss your scheduled ride, your transportation service will be suspended until you contact the ADA Transport office, (858) 822-2603, to reinstate it. If you don't contact the office or you miss 4 rides, your transportation service will be permanently canceled.
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Q: Can I still receive services after my authorized eligibility period if my disability lasts longer than expected?
A: If you're a student, you must resubmit medical documentation indicating the new date through which you require transportation assistance to the Office for Students with Disabilities. Faculty and staff must resubmit medical documentation indicating the new date through which you require transportation assistance to the Accommodation Counseling and Consulting Services to request an extension.
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Q: Can you pick me up at my off-campus apartment and take me to class?
No, the service is available only on the La Jolla campus.
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Q: Is door-to-door service available via electric cart?
A: We are unable to provide door-to-door service because pickup and drop-off points must meet ADA access requirements. Also, steep slopes, construction, and other obstacles may limit cart access and mobility. Drivers will get passengers as close to their destination as reasonably possible.
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Q: Does a broken arm qualify me to use this service?
A: Since ADA Transport services are for people with mobility-impairing conditions, we urge those who can walk to use our extensive free shuttle system, which meets ADA requirements for transporting customers with disabilities. Also, if you have a handicap placard or license plate, you can park in ADA-accessible spaces throughout campus.
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Q: Why was your staff able to schedule the pickup time I wanted, even though the Web site showed the time slot was filled?
A: The online system compares the number of available drivers with the number of scheduled pickups at a particular time. If all drivers have been assigned a pickup, the system won't show that time slot as available. However, an ADA Transport administrator can determine whether your request is compatible with another scheduled trip, and can pair you with another passenger traveling in the same direction.
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Q: What if there are no approved stops near my destination?
A: Contact ADA Transport, (858) 822-2603, and we may be able to add a more convenient location to the list.
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Q: Can you help me reach an upper floor or a specific room?
A: So that we can accommodate as many pick-up requests as possible, our services do not extend beyond assisting you out of our vehicles at the drop-off point. If you need further assistance, please make arrangements in advance with someone at your destination.
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Tell us how we’re doing. If you have ideas for improving Transportation & Parking Services, please e-mail them to TellTPS@ucsd.edu.
Questions? Contact the ADA Transport Office.
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