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Express Card Account Alerts
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Summary: Express Card holders, find out what to do if you receive a call regarding fraud on your Visa Express Card. |
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U.S. Bank and UCSD work together to monitor suspicious activity on Express Cards. The bank can often recognize fraud by comparing it to UCSD's account profile and the cardholder's typical purchasing pattern.
If the bank suspects fraudulent activity on your Express Card, it will put an "account alert" on the card and call you to:
- Review recent transactions and account activity
- Identify fraudulent activity
- Cancel the card (if necessary) and issue a replacement card
- Credit the account for any fraudulent transactions
Note: The bank will never request private information by e-mail.
If U.S. Bank calls you to verify your Express Card activity:
- Give your employee number instead of your Social Security number. (You should never have to give your Social Security number.)
- Give your own UCSD extension as the telephone number.
- Give 9500 Gilman Drive and your department Mail Code as the address.
- Review recent transactions for possible fraudulent activity.
- Notify your Express Card Department Administrator of the account numbers for the cancelled and reissued cards.
Note: If the bank can't reach you and leaves a message, your account will stay on alert status until you call U.S. Bank Fraud Investigations, (800) 523-9078 or (701) 461-2042 (you can call collect).
Need an expert? Contact Susan Maciel, (858) 534-6535 or Michele Del Signore, (858) 534-2353.
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