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How to Respond to a Complaint or Grievance
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Summary: Managers and supervisors should follow prescribed steps when responding to a complaint or grievance. The steps below are general guidelines. For more detailed information, contact Labor Relations at (858) 534-2810. |
| What you, as a manager, should do |
How to do it |
| 1 |
If a complaint or grievance that concerns your department has been filed, you will receive a notice from Labor Relations. |
- If you receive a notice, consult with Labor Relations, (858) 534-2810, regarding your response.
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Contact Labor Relations before you meet with a union representative about a complaint or grievance. |
- Consult with Labor Relations before scheduling a meeting or having contact with the employee's representative.
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If the employee appeals the first response to the grievance, you may be required to attend a meeting. |
- If you are required to attend a meeting about a complaint or grievance, Labor Relations will notify you of the date, time, and location.
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Questions? Contact Labor Relations, (858) 534-2810. |
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