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Voice Mail: Reviewing and Responding to Messages  
 
Summary: Click a link below to learn how to review and respond to voice mail messages:
What to do How to do it
1 Retrieve a message.
  1. If you see a light blinking next to your message waiting button:
    1. Pick up the hand set.
    2. Press the message waiting button.
    3. Enter your password.
    4. At the main menu, press 1 to retrieve your messages.
    5. Voice mail will play back your new messages.
    6. To skip the voice mail greeting at the beginning of a messsage press 5 or #.
  2. If you don't see a light blinking and want to retrieve saved messages:
    1. Call 42000 or 48000.
    2. Enter your password.
    3. At the main menu, press 1 to retrieve your saved messages.
    4. Voice mail will play back your saved messages.
    5. To skip the voice mail greeting at the beginning of a messsage press 5 or #.


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Note: Automatic reminders will be played if you do not choose an option within a few seconds.

2 Access additional playback features.
  1. Select a playback feature by pressing the corresponding key:
    4 Repeat message.
    7 Back up 10 seconds.
    8 Increase volume.
    9 Jump ahead 10 seconds.
    # Skip to next message.
    6 Decrease volume.
    7 7 Back up to start of message.
    9 9 Jump to end of message.
    # # Skip to next type of message.


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3 Respond to a message.
  1. Voice mail will ask you to select one or more response options. In addition, you can choose any of the following response options:
    1 Record and send a reply to a message.
    2 Delete the message.
    3 Save the message. (Your message will be saved and accessible for 18 days; after that, voice mail automatically purges saved messages.
    4 Replay the message.
    5 Forward the message to another mailbox with your introductory comments included.
    * (star) Stop reviewing your messages and return to the main menu.


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Diagram showing how to review and respond to messages

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If you have questions, contact the ACT Help Desk, (858) 534-1853.



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Last reviewed/updated on March 12, 2008 (see more info)
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