| Situation |
How to respond |
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Copier shows a wrench symbol. |
The wrench symbol is usually accompanied by a code found on the panel where the copy count is displayed. This code can signify a simple paper jam.
If the problem isn't a paper jam, check the error codes associated with the models listed below.
If you can't resolve the problem, request technical assistance in one of the following ways:
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Copier model Di450 displays an error code.
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You can usually clear these Di450 error codes by performing the recommended action:
- 143F: Open and close the front panel to reset the machine and clear this false ADF code.
- COF33: Open and close the front panel to reset the machine, then press the toner replenisher key.
- CO900: Ensure that the correct size paper is in the paper drawer.
- 13XXX: Open and close the front panel to reset the machine. (This also applies to Di550 copiers.)
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Copier model EP4000 displays an error code. |
You can usually clear these EP4000 error codes by performing the recommended action:
- COO70: Replace toner.
- CO200: Open and close the front panel to reset the machine.
- Cob19: Indicates staple jam.
- Cob31: Pull sorter away from copier to reset the machine.
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Copier model EP6000 displays an error code. |
You can usually clear these EP6000 error codes by performing the recommended action:
- COOO: Indicates a paper jam in fuser. Open clam shell and check for paper.
- CO072: Indicates toner was added. Open and close the front panel to reset the machine.
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The card reader displays "Value not found after swiping the card." |
Record the entire 11-digit number shown on the display. Call (858) 534-2534 for assistance.
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The card reader displays "Value not found after the index number is entered." |
This is a result of one of the following situations:
- The index number was entered incorrectly. Try entering again.
- The index number is not authorized on your card. Contact your financial manager to have the index number authorization added to your card.
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