| What to do |
How to do it |
| 1 |
Try to resolve the problem yourself. |
- Read How to Respond to Copier and Card Reader Error Codes.
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| 2 |
If you can't resolve the problem, gather information about the copier before calling Imprints. |
- Find the copier number. It is a four-digit number on a colored Imprints sticker located on the front of the copier.
- Identify the problem as best you can, including any error codes displayed on the screen.
- Have a contact name and phone number ready.
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| 3 |
Contact Imprints Help Desk.
 |
- Call (858) 534-2377 and speak with a customer service representative weekdays, 8 a.m. – 4:30 p.m.
- After hours or on the weekend, please leave a voice mail message. Remember to include the copier number, a description of the problem, and a contact name and phone number. Contact will be made the next business morning.
- You may also request service online using our Maintenance Request Form.
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