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How to Complete a Customer Service Request (CSR) Form
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Summary: Find out how to complete a Customer Service Request (CSR). CSRs are used to request telecommunication services for La Jolla on- and off-campus offices only. These include desk phone installations, Ethernet wiring, pager activations, and radio orders.
In the right place? UCSD Medical Center employees, visit the Medical Center Telecommunications Web site or call (619) 543-6444 for assistance. |
| What to do |
How to do it |
| 1 |
Access the CSR form. |
- Go to the CSR form.
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| 2 |
Add contact information. |
- Provide the following contact information:
- Department name
- Index number
- Mail code
- Service contact name, phone number, and e-mail address
- Fiscal contact name, phone number, and e-mail address
Note: Make sure the index number is active and valid. Check with your department's business office if you're unsure.
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| 3 |
Add service information.
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- Select a service.
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Click the drop-down menu and select a service. Note: You can select only 1 service in this field. To request more than 1 service, use the text box to describe all the services you need instead of completing an additional CSR (see step 3d).
- Select a service analyst (optional).
- To specify your service analyst, use the drop-down menu to select one.
- Request a service date (optional).
- To specify a service date, enter a date at least 1 working day after the date you complete the CSR.
- Enter a detailed description of the service requested.
- If your request is urgent, make sure to note it in your description. Any additional requests can be made in this box as well.
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| 4 |
Submit the request. |
- Click Submit request and receive an e-mail confirmation. (Note: The fiscal contact will also receive an e-mail confirmation.)
- A representative from Telecom will contact you within 48 hours to schedule the service.
- To check the status of a request, go to CSR Status.
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Questions? Contact the ACT Help Desk, (858) 534-1853. |
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