Receive your login. Once approved, you will receive your login ID via e-mail. The ADA Transport office communicates with customers electronically, so provide an e-mail account that you check frequently.
Reserve a pickup time.
Once you've been approved and have a login, you can reserve your pickup times online.
Reserve a single or recurring pickup time. Rides are reserved on a first-come, first-served basis, so you may have to choose a pickup time that's earlier or later than your first choice.
For same-day service, call ADA Transport, (858) 822-2603 between 7 a.m. and 5:30 p.m. weekdays, at least 30 minutes in advance. Same-day trips can be scheduled as long as a driver is available and your request doesn't interfere with scheduled rides.
If you need assistance, call ADA Transport, (858) 822-2603.
Change or cancel your reservation.
It's your responsibility to be at your pickup location at the scheduled time. Drivers wait no longer than 5 minutes.
If an unexpected condition will cause you to be late or miss your pickup — for example, you are unable to find parking near your scheduled stop — call your driver's cell phone and explain. Providing the change doesn't disrupt the driver's ability to pick up the next passenger, you can arrange a different campus pickup location. Your driver's cell phone number is listed online with each scheduled pickup. Keep it handy in case you need to call.
To change a scheduled pickup, call ADA Transport, (858) 822-2603, between 7 a.m. and 5:30 p.m. weekdays, at least 30 minutes in advance. Same-day trips can be rescheduled as long as a driver is available and your request doesn't interfere with scheduled rides.
To cancel a ride, call ADA Transport, (858) 822-2603, as early as possible, but at least 30 minutes in advance.
If you miss your ride without canceling, your transportation services will be suspended until you contact ADA Transport and request to be reinstated.
If you do not request reinstatement within a week of the missed ride, ADA Transport will permanently cancel your transportation services.
If you miss 4 rides, ADA Transport will permanently cancel your transportation services.
Tell us how we're doing. If you have ideas for improving Transportation & Parking Services, please e-mail them to TellTPS@ucsd.edu.
Questions? Consult the ADA Transport FAQ or e-mail the ADA Transport Office.