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Troubleshooting Your ISIS Accounts Receivable
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Summary: Find out how to resolve common problems with ISIS receivables. |
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How to resolve |
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Payments were posted to your ledger, not to ISIS. |
Contact Larry Angel, Mail Code 0009, about the payment, where it was posted incorrectly, and where it should be posted in ISIS.
- To avoid this problem in the future, whenever you receive an accounts receivable payment directly:
- Review the payment to identify where it should be deposited.
- Always complete the CCashiers AR Deposits (Central Cashier Deposit Advice form), noting both the invoice number and the account number where the payment should be deposited.
- Submit the payment and the form to the Central Cashier's Office for correct processing to ISIS.
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The bank returns a check that you've deposited. |
Sometimes the bank returns a check to the Cashier's Office because of insufficient funds, a stop-payment order, a closed account, or other similar reason.
- In this case, the Cashier’s Office takes 2 actions:
- Creates an ISIS account and charges the company for the amount of the check plus a $35 returned-check fee
- Gives you a provisional credit in your ledger
- Next, the company should send the payment and $35 fee to the Cashier's Office.
- However, if you receive the replacement check instead, make sure to post it to the ISIS charge. DO NOT redeposit the check into your general ledger account.
- In the future, do not provide services to vendors whose payments are returned.
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Your general ledger does not match your invoicing record. |
Use the Accounts Receivable Management Tools to reconcile your ledger.
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For other questions or problems, contact Marissa Yessis, (858) 534-2114. |
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