Note: As the first step in solving any type of e-mail problem, always check your settings. Simple misconfigurations in settings often cause e-mail problems.

• Test to see if you have a working Internet connection by using your Web browser to visit several Web sites.
• Check that your username is lowercase and entered correctly. Do not add anything to your username (e.g., "@ucsd.edu")
• Check the name of your e-mail server.
  • The most common e-mail server for faculty and staff is mail.ucsd.edu, but some departments have their own servers.
  • If you are an undergraduate, check with Academic Computing Services to confirm your account name or server name.