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How to Exchange or Return Express Card Purchases
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Summary: Follow these instructions for exchanging or returning Express Card purchases. |
| What you, the cardholder, should do |
How to do it |
| 1 |
Contact the vendor. |
- Contact the vendor and request an exchange or credit.
- If you are returning the item in person, proceed to Step 2.
- If you are shipping the item, find out the vendor's packaging and labeling requirements for returning the item, then proceed to Step 2.
Note: If you experience a problem when attempting to return or exchange an item, you can file a dispute to request that U.S. Bank take action on your behalf.
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| 2 |
Verify card number. |
- If the transaction is a return, ask the vendor to credit the same account you used to purchase the item.
- If the transaction is an exchange, ask the vendor to apply any credit or additional charge to the same account you used to purchase the item.
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| 3 |
Obtain documentation. |
- Request credit or exchange documentation from the merchant in one of the following forms:
- Charge slip
- Sales receipt
- Credit slip
- Packing slip
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| 4 |
Provide documentation. |
- Provide the credit or exchange documentation obtained in Step 3 to your Express Card Department Administrator (ECDA).
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Need an expert? Contact Susan Maciel, (858) 534-6535. |
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