| What you, the cardholder, should do |
How to do it |
| 1 |
Contact the merchant.
|
- Contact the merchant to discuss the disputed item.
- If you are unable to resolve the dispute with the merchant, proceed to Step 2.
|
| 2 |
Prepare the necessary form. |
- Complete and print the Express Card Dispute Form.
- Be sure the cardholder's signature is included on the form. The form cannot be processed without the signature.
Note: This form must be submitted within 60 days from the date of the disputed transaction.
|
| 3 |
Submit the form. |
- Fax the form to (858) 534-4621.
Attn: Disputes Representative
Note: A Disputes Representative will contact the bank. See the overview to learn about the actions the bank will take on your behalf.
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| 4 |
File your copy. |
- File a copy of the completed dispute form for your records.
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